![]() If the red GMass buttons appear to the right of the Gmail Search field, but the GMass button doesn’t appear when you Compose a new email, that’s a sign of a conflicting browser extension.ĭo you have a conflicting Chrome extension installed? Sometimes Chrome doesn’t properly load an extension and needs to be started from scratch in order for it to recognize a new browser extension. Shut down all of Chrome, by making sure all Chrome windows are closed, and that Chrome is not an active running process anymore.If there was a connection issue the last time you loaded Gmail, the buttons may not have loaded. Try reloading Gmail again. Every time you reload Gmail, your browser will attempt to fetch the GMass buttons from our server.Check to see that the GMass icon shows to the right of the address bar in Chrome.Įnsure the GMass icon shows to the right of the Chrome address bar.Make sure GMass is enabled in your list of Chrome extensions. The installation of the extension is tied to an individual computer, not an individual Gmail account. You have to install the extension on each computer that you wish to use GMass. Go to chrome://extensions (copy/paste that into your address bar) and look for GMass in the list of extensions and make sure there’s a checkmark next to it, indicating that it’s enabled. Make sure the GMass extension is enabled in Chrome.Go to the “Still not fixed?” section below. In these cases, we usually ask you to join us for a live screenshare so we can troubleshoot with you live. These are the most difficult situations to resolve, because if we can’t duplicate the issue on our end, it’s hard to fix. So while the change may be affecting you, it may not be affecting other users. If some of the buttons are showing but others are missing, it could also be the result of a change Gmail has made to its interface that GMass hasn’t adapted to yet. Steps if some of the buttons are showing up There are three sections of buttons that the extension adds to Gmail. If some of the buttons show up but others don’t, then the extension is failing partially. If none of the GMass buttons show up, that means the extension is failing entirely. If you suddenly find that the GMass button has disappeared from your Gmail interface, this guide will help you.įirst, determine if the extension is failing completely or failing partially. ![]()
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